Effective June 1, 2011, Sara Oseasohn joins HUIT as its new Managing Director of Support Services. Sara is formerly the Associate Dean for Administration for the Division of Arts & Humanities within the Faculty of Arts & Sciences, and is uniquely qualified for this position as she has worked in both FAS and UIS and has built strong relationships across the University. As HUIT moves to develop a more user-centric organization, Sara will provide excellent leadership in developing the mission, vision, and goals for Support Services, and transitioning the team to execute well on the key responsibilities outlined below.
- Provide direct support services to end users for service desk, field support for desktop and local devices, software licensing, and technology sales
- Establish and manage customer-facing ITSM methods, processes, tools, and standards
- Manage customer relationships across all service areas
- Provide operational project management support across service areas
HUIT Support Services is led by Sara Oseasohn, Managing Director.