Frequently Asked Questions

Which email service should I use?

Please use this guide to determine which email system to use. 
For assistance, please contact the HUIT Service Desk at (617) 495-7777

FAS Schools

Central Administration

Harvard Divinity School

Graduate School of Design

(please contact the GSD Help Desk at (617) 496-3810)

    • Students: Students are issued an email alias which will redirect mail to a mailbox of their choosing.
    • Staff: Office 365 for Harvard
    • Faculty: Options are mixed, ranging from an alias to an Office 365 for Harvard account.

Graduate School of Education

(please contact the GSE Help Desk at (617) 496-0628

    • Students: @Mail

How do I access my voice mail box?

Follow these steps:

If you are calling from your campus phone:

  • Dial 5-8168
  • Listen for the prompt and then enter your voice mail PIN (password)

If you are dialing from any other campus phone or an off-campus phone:

  • Dial 5-8168 from a campus phone or (617) 495-8168 from any other phone
  • Press # to indicate you are a subscriber
  • Enter your 5-digit mailbox number
  • Enter your PIN (password)

How do I set up my voice mail box?

After you sign up for voice mail service, you will be sent an informational packet to your campus address by University mail. This package includes your 5-digit voice mail box number, a temporary password that allows you to log in for the first time, and a printed Voice Mail User Guide. You will need this information to initialize (set up) your voice mailbox. 

How do I create a website for my Harvard department?

Harvard Web Publishing (HWP) is Harvard's in-house web publishing services group under Harvard University Information Technology. HWP aims to provide cost-effective and sustainable web publishing solutions that promote brand consistency and quality standards for the Harvard Community. HWP supports the implementation of scalable, user-centered technologies with responsive, multi-level customer service and support. Learn more: http://hwp.harvard.edu/