Frequently Asked Questions

Which email service should I use?

Please use this guide to determine which email system to use. 
For assistance, please contact the HUIT Service Desk at (617) 495-7777

FAS Schools

Central Administration

Harvard Divinity School

Graduate School of Design

(please contact the GSD Help Desk at (617) 496-3810)

    • Students: Students are issued an email alias which will redirect mail to a mailbox of their choosing.
    • Staff: Office 365 for Harvard
    • Faculty: Options are mixed, ranging from an alias to an Office 365 for Harvard account.

Graduate School of Education

(please contact the GSE Help Desk at (617) 496-0628

How do I use a hardware token to access VPN with two step-verification?

Download a printable copy of these instructions >

If you do not have, or cannot reliably use a mobile phone or landline as your primary two-step verification device, please send a request for a hardware token to

A hardware token is a small device that, when plugged into your computer, offers two-factor verification with a touch of a button. Some important things to know about hardware tokens:

  • Tokens do not work with mobile devices, but can be used as an alternative two-step verification method for HarvardKey.
  • Each token is exclusive to a user and cannot be assigned to more than one HarvardKey account. 
  • Two-step verification must already be activated on your HarvardKey account with another device for a token to be added. Activate two-step verification now before following these instructions. 

Follow these steps for requesting and setting up your hardware token on your HarvardKey account.

1. Users must first set up two-step verification for HarvardKey with a primary device, such as a mobile phone or landline. Instructions can be found at If you do not have access to a primary device, contact or call 617-495-7777.

2. To request a token, contact with the subject line "Request a hardware token" or call 617-495-7777. Each hardware token must be pre-configured by HUIT.

3. Once you receive your token, insert it into an open USB port on your computer with the metal "Y" face up. 

4. For Windows users, your computer will recognize the device and automatically install the necessary software. When complete, a pop-up balloon will indicate the device is ready to use.

For Mac OS users, the first time you insert a hardware token, your computer will recognize it as a USB keyboard. Simply close the pop-up window to continue.  

5. Visit a HarvardKey-protected website or application, like the Harvard internal directory, When prompted for two-step verification, click Enter a Passcode.

6. Tap the metal "Y" on your token and you will be automatically logged in. If you experience difficulty, contact the HUIT Service Desk at or 617-495-7777.

How do I access my voice mail box?

Follow these steps:

If you are calling from your campus phone:

  • Dial 5-8168
  • Listen for the prompt and then enter your voice mail PIN (password)

If you are dialing from any other campus phone or an off-campus phone:

  • Dial 5-8168 from a campus phone or (617) 495-8168 from any other phone
  • Press # to indicate you are a subscriber
  • Enter your 5-digit mailbox number
  • Enter your PIN (password)

How do I set up my voice mail box?

After you sign up for voice mail service, you will be sent an informational packet to your campus address by University mail. This package includes your 5-digit voice mail box number, a temporary password that allows you to log in for the first time, and a printed Voice Mail User Guide. You will need this information to initialize (set up) your voice mailbox. 

Can I take over an existing voice mail box?

Yes.  Please request that your department telephone contact ask for that mailbox to be deleted and re-installed so that you can customize your voice mail preferences and update the name that goes along with the mail box.

How do I sign up for voice mail?

Faculty/staff requests for voice mail service should be submitted by the designated telephone contact person for your department. If you don't know the name of your contact person, call Customer Support at (617) 495-4900.


How do I create a website for my Harvard department?

Harvard Web Publishing (HWP) is Harvard's in-house web publishing services group under Harvard University Information Technology. HWP aims to provide cost-effective and sustainable web publishing solutions that promote brand consistency and quality standards for the Harvard Community. HWP supports the implementation of scalable, user-centered technologies with responsive, multi-level customer service and support. Learn more: