Frequently Asked Questions

I am a Harvard College student. Why can't I log into Skype or other Office 365 applications?

As a Harvard College student, your email, calendaring, and social applications are supported by Google. Your account is a Gmail account. It also gives you access to the Google Education Suite, including: Drive, Hangouts, Chats, Calendar, Sites and more. You do not have access to Microsoft Exchange products, which include, Outlook online, Calendar online and Skype for Business. You do have access to most Microsoft products including: SharePoint, Yammer, Microsoft Forms and the Office Online for Education suite.

Can I share my email password or HarvardKey with my colleague/co-worker/assistant?

No. It is expressly against Harvard University Security Policy to share your password. If you need to grant access to your Office 365 email, calendar or OneDrive account, you may make a request through the HUIT Service Desk. Your Office 365 account may be configured so others can log in with their own credentials. Harvard Google accounts, by definition may not be shared.

Read moreCan I share my email password or HarvardKey with my colleague/co-worker/assistant?

How do I access my voice mail box?

Follow these steps:

If you are calling from your campus phone:

  • Dial 5-8168
  • Listen for the prompt and then enter your voice mail PIN (password)

If you are dialing from any other campus phone or an off-campus phone:

  • Dial 5-8168 from a campus phone or (617) 495-8168 from any other phone
  • Press # to indicate you are a subscriber
  • Enter your 5-digit mailbox number
  • Enter your PIN (password)

How do I set up my voice mail box?

After you sign up for voice mail service, you will be sent an informational packet to your campus address by University mail. This package includes your 5-digit voice mail box number, a temporary password that allows you to log in for the first time, and a printed Voice Mail User Guide. You will need this information to initialize (set up) your voice mailbox. 

Can I take over an existing voice mail box?

Yes.  Please request that your department telephone contact ask for that mailbox to be deleted and re-installed so that you can customize your voice mail preferences and update the name that goes along with the mail box.