FAQ

Which email service should I use?

Please use this guide to determine which email system to use. 
For assistance, please contact the HUIT Service Desk at (617) 495-7777

FAS Schools

Central Administration

    • Staff: Use ICEMail

Harvard Divinity School

    • Faculty or Staff: ICEMail
    • Students: @Mail

Graduate School of Design

(please contact the GSD Help Desk at (617) 496-3810)

    • Students: Students are issued an email alias which will redirect mail to a mailbox of their choosing.
    • Staff: ICEMail
    • Faculty: Options are mixed, ranging from an alias to an ICEMail account.

Graduate School of Education

(please contact the GSE Help Desk at (617) 496-0628

    • Students: @Mail

How do I clear my browser cache?

Depending on the browser that you are using, there are different ways to clear the cache of the browser to resolve common browser problems.

To find out how to clear the cache for your browser, follow the directions below for the particular browser you are using.

Firefox

  1. From the Tools menu, select Clear Recent History
  2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
  3. Click the down arrow next to "Details" to choose what history elements to clear (e.g., check Cookies to clear cookies). Click Clear Now.

Internet Explorer

  1. From the Tools menu in the upper right, select Internet Options.
  2. Under "Browsing history", click Delete.
  3. You will now be given a list of data that you can delete, you will want to be sure to click the options of: temporary internet files, cookies, and history. These are the pieces of data that your browser saves when it visits websites.
  4. After you have selected the appropriate options, click on delete at the bottom.
  5. The browsing history will now be deleted, click ok after to return to your browsing.

Chrome

  1. In the upper right corner of the browser, select the tool icon to go into the tools menu.
  2. Select options from the drop down.
  3. Select the tab at the top that says "Under the Hood"
  4. Select the option to Clear browsing data from the privacy section.
  5. Click on the top 4 options - clear browsing data, clear download history, empty the cache, delete cookies and other site data and in the dropdown for "Clear data from this period:" select everything. Then click Clear browsing data.

Safari

  1. Click on the menu for Safari in the upper left most corner of the browser.
  2. Select the option to Empty Cache.
  3. As an alternative to going through the menu to clear the cache, you can simply press option, command, e to clear the cache.
  4. Always completely restart the Safari application upon completion of steps 1-3

If issues with Safari persist after emptying the cache, you can always select the option to reset Safari, from the Safari menu.

How do I create a web site on the FAS servers?

All personal and departmental accounts are eligible to create a web site hosted from their account. Once you’ve created your web pages, your Web site will be accessible at "http://www.people.fas.harvard.edu/~username" (for personal Web sites) or "http://www.fas.harvard.edu/~username" (for departmental Web sites.)

Your username and password are the same as your email username and password.

Adobe Dreamweaver is a useful program for designing and creating websites. There are also other software programs available on the site to directly transfer files from your computer to your website directory such as SecureFTP and SecureFX (windows only).

Once you have your software that has secure FTP capabilities (sftp or ssh protocols), you need to enter the FTP or Remote Host information. This is the information that tells your programs where to put the files once your done designing and want to make your pages live. The ftp or connection information for FAS accounts is:

  • Hostname: fas.harvard.edu (do not type in “www”)
  • Username: your fas email username or the departmental account name
  • Password: same password as for your email or the dept. account

Make sure you select the option (usually a checkbox) for secure ftp (may say sftp or ssh), as our servers require a secure connection. If your software is not capable of direct secure connections you will need to be operating VPN.

All Web site files need to be stored in a public_html subdirectory within your home directory. You will need to create that folder in your account at the top level. Simply create a folder/directory named “public_html”. This will be the top level or home directory for your website. Any files placed in that directory will be potentially viewable from the web as long as their *permissions are set correctly.

In order for your web site to be viewed properly, you must have a file named (case-sensitive) index.html, index.htm, or index.cgi in that top public_html folder. This will be your home page. You can name your other web pages anything you want, but the default location for your site will be the index page.

By default our servers support HTML as well as CGI files anywhere in the public_html directory (no need for separate cgi bins). We also support PHP files in cgi-mode.

*File Permissions: In order for a file to be viewable from the web, it needs to have its permissions set correctly. All files on the web have 3 sets of permissions, one for the owner (you), the group (rarely used), and the world (everyone online). The permission settings for each are: read, write, and execute. The settings are written in a short-hand code. Some programs automatically default files to having the proper permissions to be viewable online. Unfortunately, the current version of dreamweaver does not. You will need to go in and “open” the permissions by hand to make your files “world readable”. You can do this with the programs I mentioned about called SecureCRT. If you’re on a mac, you can use the Terminal utility (that comes loaded with OS X) to connect directly to your server and change the permissions. The step-by-step instructions for altering permissions are:

  1. Open SecureCRT or Terminal.
  2. Type ssh username@fas.harvard.edu at the prompt.
  3. Type cd public_html
  4. Now find the file(s) you want to to open. If you want ALL the files at your current directory and in all subdirectories to be world readable, do the following:
    • Type chmod 755 * -R
    • Otherwise, type in each file one at a time:
    • Type chmod 755 filename (include folder names if your file is in a subdirectory, such as about/index.html or images/newpicture.jpg).

Please note: alternatively, instead of setting each file permission, you can do this for all files jointly by running the fixwebfiles command, which changes the home directory, public_html directory, and all files therein to be accessible by the web server.

To do this:

  1. Open SecureCRT or Terminal.
  2. Type ssh username@fas.harvard.edu at the prompt.
  3. Type cd public_html
  4. at the prompt type in fixwebfiles and press enter

You can read more about file permissions at the World Wide Web Consortium’s html information pages.

I will be leaving FAS. When will my email account expire?

Preparing for Account Expiration

Important dates

  • College Students: After graduation, access and forwarding ends after 230 days, resources are deleted 30 days thereafter
  • GSAS Students using FASMail: After graduation, access ends after 90 days, forwarding and resources are deleted 30 days thereafter 
  • GSAS Students using @g.harvard.edu: After graduation, access and forwarding ends after 90 days, resources are deleted 30 days thereafter
  • Faculty, Staff, and all other FAS affiliates: Access ends after 30 days, forwarding and resources are deleted 30 days thereafter 
  • Extension/Summer School students using @g.harvard.edu: After graduation, access and forwarding ends after 30 days, resources are deleted 30 days thereafter

Forward Correspondence

New incoming email arriving at your FAS account can be forwarded to another account and an autoreply vacation message sent informing the sender of your new email address. 

You may change your forwarding information after your account has expired by emailing HUIT Support. Please note that these services are only temporary and will end when your account is deleted.

If you have registered any domain names, and are using your FAS email address as the contact address for these domains, be certain to update your contact address with your domain name registry before your email forwarding ends.

Archive files

Register with Alumni Association for permanent email forwarding

(for alumni only)

The Harvard Alumni Association offers permanent, lifetime email forwarding for alumni. It is a forwarding service that gives you a permanent email address, such as yourname@post.harvard.edu. Messages sent to your Post.Harvard address are forwarded directly to an email account you provide to the service. 

Please note:

  1. This email forwarding address is not an account. It will not replace your current email Internet Service Provider (ISP) or your Harvard email account.
  2. Setting up a Post.Harvard forwarding address does not mean that email sent to your FAS account will automatically forward to your Post.Harvard address. You must set up mail forwarding from your FAS account yourself.

BlackBerry Messenger

What is BlackBerry Messenger? 
BlackBerry Messenger is an instant messenger program for BlackBerry-to-BlackBerry communication utilizing your PIN code.

What is a PIN, and where do I find mine?
A PIN is an eight digit alpha-numeric sequence that is assigned to every BlackBerry device. You can find your PIN code by going to Options → Status → PIN. You can also find your PIN code by typing "mypin" into an email (no quotes). The BlackBerry will automatically insert your PIN code.

Where do I get BlackBerry Messenger?
BlackBerry Messenger is built into some of the newer devices. If your device does not come preloaded with BlackBerry Messenger, you can download it at www.blackberry.com/messenger through Internet Explorer or your BlackBerry Browser. You cannot download it through the Firefox Browser.

Do I need a data plan to use BlackBerry Messenger?
Yes, BlackBerry Messenger sends pin messages through the BlackBerry servers. A BlackBerry internet plan is required to use this functionality.

Does BlackBerry Messenger cost money to use?
No, BlackBerry Messenger is free to use. It simply uses data from your data plan. It does not use SMS.

How do I add a contact to BlackBerry Messenger?

To add a contact, first open BlackBerry Messenger.

  • Click the track wheel/track ball to bring up the menu and select add contact.
  • When you click Add Contact, you will be brought to your address book to select the contact you want to add. Click on the contact and select request.
  • If you do not have the contact in your address book, scroll to the top of the list and highlight Use Once.
  • When you click the wheel, you will be able to request by PIN or by email. Select the appropriate one based on what information you possess.
  • You will be offered the option to personalize the message sent to the recipient before your request is sent.

For more information and user guides visit: us.blackberry.com/apps-software/blackberrymessenger

How do I subscribe or unsubscribe from an FAS Mailman mailing list?

To join (subscribe to) a Mailman list:

To leave (unsubscribe from) a Mailman list:

Join or leave a list by using that list’s web interface, available at: http://lists.fas.harvard.edu/mailman/listinfo/LISTNAME.

Click here for view a full listing of all the FAS public Mailman lists.

NOTE: Subscription requests may require confirmation of your request via an e-mail sent by the Mailman system to your subscription address and/or the approval of the list owner.

To contact the owner of the list that you wish to subscribe to, send an e-mail to: LISTNAME-admin@lists.fas.harvard.edu .

How do I update passwords for email services on a mobile device?

To update account settings for iOS devices (iPad/iPhone)

  • Open "Settings".
  • Select "Mail, Contacts, Calendar".
  • Select your Harvard account.
  • Select "Account".
  • Select the "Password" field to update the stored password.

To update account settings for an HTC Hero running Android

  • Open the "Mail" application used to access your Harvard account.
  • Click the "Menu" button and select "More".
  • Select "Settings".
  • Select "account settings".
  • Enter your new password in the "Password" field and click "Save".

To update account settings on Blackberry 10 Devices

  • Open “Settings”.
  • Select “Accounts”.
  • Select your Harvard Email account
  • Enter your new password under “Update Password” and click “Save”.

How do I reset my ICEMAIL Password?

You can reset your ICEMail password using the self-service portal at prm.university.harvard.edu. Your ICEMail username is your University ADID, which has the form of three letters followed by three numbers (abc123). Please follow the scenarios below to find out how to reset your ICEMail Password.

Guidelines for creating a secure password can be found at: Creating a Safe Password

Note: Changing your ICEMail password will update the login to your university-owned computer and will require you to re-enter your password on any iPhone or iPad configured for email. You may also need to do this for some BlackBerry devices. Instructions on updating the settings on your mobile device can be found at: How do I update my Password on Mobile Devices?

Password reset scenarios

You know your current ICEMail password, but wish to reset it

  1. Log into your ICEMail web client
  2. In the top right hand corner, click Options > Change your password
  3. Follow the prompts to successfully update your password

You do not know your current ICEMail password, but have set up security questions

  1. Visit the Password Reset Tool
  2. Enter your 3-letter, 3-number username (example: abc123)
  3. Open your profile and choose "Forgot My Password"
  4. Answer security questions and create a new password

You do not know your current ICEMail password, and have not set up security questions

  1. Please call the HUIT Service Desk at 617-495-8411. Note: Account passwords can only be reset with the account holder, and cannot be sent over email due to security risk.

How do I reset my FAS Password?

Resetting your FAS password is available through the Self Service portal at accounts.fas.harvard.edu. Please follow the scenarios below to find out how to reset your FAS Password. Guidelines for creating a secure password can be found at: Creating a Safe Password

Note: Changing your FAS password will update the log in to your university owned computer and may require you to re-enter your password for any mobile devices configured for FAS Email. Instructions on updating the settings on your mobile device can be found at How do I update my Password on Mobile Devices?

Password reset scenarios

You know your current password, and wish to reset it

  • Visit accounts.fas.harvard.edu
  • Enter your current FAS username (Example: jharvard) and password
  • Once logged in, select "Change your Password"
  • Enter new password and click Save.

You do not know your current password, but have previously created security questions

  • Visit accounts.fas.harvard.edu
  • Enter your current FAS username (Example: jharvard) and click "Forgot your password"
  • Answer 3 security questions correctly
  • Enter a new password and click Save.

If you do not know the answers to your security questions, please see below

You do not know your current password, and have not created security questions

  • Faculty and Staff should call (617) 495-9000 to request a password reset.
Note: Account passwords can only be reset by the account holder, and cannot be sent over email as this presents a security risk.
  • Students should visit the HUIT Walk In Support Center in the FAS Science Center, Room B14 with Photo Identification. If you are off campus and unable to visit HUIT in person, please complete and return the following authorization form

Can FAS account names be changed?

The assigned or chosen FAS account–  or user name can be changed under some quite specific conditions:

  • A misspelled user name resulting from an error in our database.
If, for example, John Harvard was misspelled to jharverd we would correct the spelling error.
  • A legal name change.
Ensure the change has been made with the appropriate Registrar or Personnel Office before requesting the change to your FAS username.
  • If the automated method of creating the FAS username creates one that is offensive or inappropriate.
George D. Ross, for example, would certainly be able to request a change from gross to ross2 or gdross.
  • If you want to change your username because of a security concern, for example, if you are being harassed, please email ithelp@harvard.edu with a report of the problem.

If you fall into one of these categories, please send an e-mail to ithelp@harvard.edu with the following information:

    1. Harvard University ID number (HUID).
    2. Current username and requested username.
    3. Phone number.
    4. A time when you will not be logged into your account for approximately three hours during a normal business day.The account cannot be changed while you are logged in (i.e. checking e-mail or using a lab computer).
    5. Reason for wanting a username change.

      In sensitive cases in which you are uncomfortable with e-mailing this information, contact the HUIT Service Desk at (617) 495-9000.