Which email service should I use?

Please use this guide to determine which email system to use. 
For assistance, please contact the HUIT Service Desk at (617) 495-7777

FAS Schools

Central Administration

    • Staff: Use ICEMail

Harvard Divinity School

    • Faculty or Staff: ICEMail
    • Students: @Mail

Graduate School of Design

(please contact the GSD Help Desk at (617) 496-3810)

    • Students: Students are issued an email alias which will redirect mail to a mailbox of their choosing.
    • Staff: ICEMail
    • Faculty: Options are mixed, ranging from an alias to an ICEMail account.

Graduate School of Education

(please contact the GSE Help Desk at (617) 496-0628

    • Students: @Mail

Do wireless printers work on the Harvard network?

Please be advised that wireless printers may not work on the Harvard wireless network.  These devices are currently unsupported by Harvard University Information Technology.

Wireless printers are designed for, and work well in simple home networks.  They require multicast services, which are unavailable on most campus networks.  Many universities are experiencing the same issue with wireless printing.   Wireless printing may work in some locations from VPN.

Do wireless speakers work on the Harvard network?

Please be advised that new wireless speaker technologies employed by manufacturers such as Sonos and Denon will not be fully functional on the Harvard wireless network.

Integrated wireless speaker systems such as those sold by Sonos or Denon are designed for, and work well in simple home networks.  They do not work across IP subnets.  On the Harvard network devices on the wired network and the wireless network are on different IP subnets.  As a result, the controller and the speakers will not be able to communicate, and the devices will not function properly.

Do Chromecast, Roku or Apple TV work on campus?

Not all services associated with Apple TVs, Roku devices, or Chromecast devices will work on the Harvard wireless network.

These devices were designed to work in home network environments, and therefore do not fully function on a campus network environment.

Specifically, these devices do not work across IP subnets, and require multicast services that are unavailable on the campus network. Many universities are experiencing the same issue with these devices.

Services that will work on campus:

Internet streaming from providers such as Netflix, YouTube, Hulu, Vimeo, Amazon, and others will work on the Harvard wireless network.

Services that will NOT work on campus:

Apple Airplay services will not work, including gaming, screen mirroring, and streaming content from a local device. Remote channel control of the Chromecast via phone or tablet will not work on the Harvard wireless network.

How do I start a backup using the Connected Backup Agent?

NOTE: If you are running your Backup for the first time it will take several hours to run depending on the amount of data on your computer. You may need to leave your machine powered on overnight to successfully complete a full system backup.

For PC Users:

  1. Open the Connected Backup Console by opening the "Start" menu > All Programs > Autonomy > "Connected Backup PC"
  2. When the Console opens up you should see a "Back Up Now" button in the bottom right. Click it to start the backup.

For Mac Users:

  1. Open the Connected Backup Console by searching "Connected Backup" in Spotlight. Click the Application to open the console
  2. When the Console opens up you should see a "Back Up Now" button in the bottom right. Click it to start the backup.

NEED SUPPORT? If you have difficulties or questions at any time during this backup process, please contact the HUIT Support Center at 617-495-7777 or email ithelp@harvard.edu.

How do I create a web site on the FAS servers?

All personal and departmental accounts are eligible to create a web site hosted from their account. Once you’ve created your web pages, your Web site will be accessible at "http://www.people.fas.harvard.edu/~username" (for personal Web sites) or "http://www.fas.harvard.edu/~username" (for departmental Web sites.)

Your username and password are the same as your email username and password.

Adobe Dreamweaver is a useful program for designing and creating websites. There are also other software programs available on the site to directly transfer files from your computer to your website directory such as SecureFTP and SecureFX (windows only).

Once you have your software that has secure FTP capabilities (sftp or ssh protocols), you need to enter the FTP or Remote Host information. This is the information that tells your programs where to put the files once your done designing and want to make your pages live. The ftp or connection information for FAS accounts is:

  • Hostname: fas.harvard.edu (do not type in “www”)
  • Username: your fas email username or the departmental account name
  • Password: same password as for your email or the dept. account

Make sure you select the option (usually a checkbox) for secure ftp (may say sftp or ssh), as our servers require a secure connection. If your software is not capable of direct secure connections you will need to be operating VPN.

All Web site files need to be stored in a public_html subdirectory within your home directory. You will need to create that folder in your account at the top level. Simply create a folder/directory named “public_html”. This will be the top level or home directory for your website. Any files placed in that directory will be potentially viewable from the web as long as their *permissions are set correctly.

In order for your web site to be viewed properly, you must have a file named (case-sensitive) index.html, index.htm, or index.cgi in that top public_html folder. This will be your home page. You can name your other web pages anything you want, but the default location for your site will be the index page.

By default our servers support HTML as well as CGI files anywhere in the public_html directory (no need for separate cgi bins). We also support PHP files in cgi-mode.

*File Permissions: In order for a file to be viewable from the web, it needs to have its permissions set correctly. All files on the web have 3 sets of permissions, one for the owner (you), the group (rarely used), and the world (everyone online). The permission settings for each are: read, write, and execute. The settings are written in a short-hand code. Some programs automatically default files to having the proper permissions to be viewable online. Unfortunately, the current version of dreamweaver does not. You will need to go in and “open” the permissions by hand to make your files “world readable”. You can do this with the programs I mentioned about called SecureCRT. If you’re on a mac, you can use the Terminal utility (that comes loaded with OS X) to connect directly to your server and change the permissions. The step-by-step instructions for altering permissions are:

  1. Open SecureCRT or Terminal.
  2. Type ssh username@fas.harvard.edu at the prompt.
  3. Type cd public_html
  4. Now find the file(s) you want to to open. If you want ALL the files at your current directory and in all subdirectories to be world readable, do the following:
    • Type chmod 755 * -R
    • Otherwise, type in each file one at a time:
    • Type chmod 755 filename (include folder names if your file is in a subdirectory, such as about/index.html or images/newpicture.jpg).

Please note: alternatively, instead of setting each file permission, you can do this for all files jointly by running the fixwebfiles command, which changes the home directory, public_html directory, and all files therein to be accessible by the web server.

To do this:

  1. Open SecureCRT or Terminal.
  2. Type ssh username@fas.harvard.edu at the prompt.
  3. Type cd public_html
  4. at the prompt type in fixwebfiles and press enter

You can read more about file permissions at the World Wide Web Consortium’s html information pages.

I will be leaving FAS. When will my email account expire?

Preparing for Account Expiration

Important dates

  • College Students: After graduation, access and forwarding ends after 230 days, resources are deleted 30 days thereafter
  • GSAS Students using FASMail: After graduation, access ends after 90 days, forwarding and resources are deleted 30 days thereafter 
  • GSAS Students using @g.harvard.edu: After graduation, access and forwarding ends after 90 days, resources are deleted 30 days thereafter
  • Faculty, Staff, and all other FAS affiliates: Access ends after 30 days, forwarding and resources are deleted 30 days thereafter 
  • Extension/Summer School students using @g.harvard.edu: After graduation, access and forwarding ends after 30 days, resources are deleted 30 days thereafter

Forward Correspondence

New incoming email arriving at your FAS account can be forwarded to another account and an autoreply vacation message sent informing the sender of your new email address. 

You may change your forwarding information after your account has expired by emailing HUIT Support. Please note that these services are only temporary and will end when your account is deleted.

If you have registered any domain names, and are using your FAS email address as the contact address for these domains, be certain to update your contact address with your domain name registry before your email forwarding ends.

Archive files

Register with Alumni Association for permanent email forwarding

(for alumni only)

The Harvard Alumni Association offers permanent, lifetime email forwarding for alumni. It is a forwarding service that gives you a permanent email address, such as yourname@post.harvard.edu. Messages sent to your Post.Harvard address are forwarded directly to an email account you provide to the service. 

Please note:

  1. This email forwarding address is not an account. It will not replace your current email Internet Service Provider (ISP) or your Harvard email account.
  2. Setting up a Post.Harvard forwarding address does not mean that email sent to your FAS account will automatically forward to your Post.Harvard address. You must set up mail forwarding from your FAS account yourself.

BlackBerry Messenger

What is BlackBerry Messenger? 
BlackBerry Messenger is an instant messenger program for BlackBerry-to-BlackBerry communication utilizing your PIN code.

What is a PIN, and where do I find mine?
A PIN is an eight digit alpha-numeric sequence that is assigned to every BlackBerry device. You can find your PIN code by going to Options → Status → PIN. You can also find your PIN code by typing "mypin" into an email (no quotes). The BlackBerry will automatically insert your PIN code.

Where do I get BlackBerry Messenger?
BlackBerry Messenger is built into some of the newer devices. If your device does not come preloaded with BlackBerry Messenger, you can download it at www.blackberry.com/messenger through Internet Explorer or your BlackBerry Browser. You cannot download it through the Firefox Browser.

Do I need a data plan to use BlackBerry Messenger?
Yes, BlackBerry Messenger sends pin messages through the BlackBerry servers. A BlackBerry internet plan is required to use this functionality.

Does BlackBerry Messenger cost money to use?
No, BlackBerry Messenger is free to use. It simply uses data from your data plan. It does not use SMS.

How do I add a contact to BlackBerry Messenger?

To add a contact, first open BlackBerry Messenger.

  • Click the track wheel/track ball to bring up the menu and select add contact.
  • When you click Add Contact, you will be brought to your address book to select the contact you want to add. Click on the contact and select request.
  • If you do not have the contact in your address book, scroll to the top of the list and highlight Use Once.
  • When you click the wheel, you will be able to request by PIN or by email. Select the appropriate one based on what information you possess.
  • You will be offered the option to personalize the message sent to the recipient before your request is sent.

For more information and user guides visit: us.blackberry.com/apps-software/blackberrymessenger

How do I subscribe or unsubscribe from an FAS Mailman mailing list?

To join (subscribe to) a Mailman list:

To leave (unsubscribe from) a Mailman list:

Join or leave a list by using that list’s web interface, available at: http://lists.fas.harvard.edu/mailman/listinfo/LISTNAME.

Click here for view a full listing of all the FAS public Mailman lists.

NOTE: Subscription requests may require confirmation of your request via an e-mail sent by the Mailman system to your subscription address and/or the approval of the list owner.

To contact the owner of the list that you wish to subscribe to, send an e-mail to: LISTNAME-admin@lists.fas.harvard.edu .

How do I update my password for email services on a mobile device?

To update account settings for iOS devices (iPad/iPhone)

  • Open "Settings".
  • Select "Mail, Contacts, Calendar".
  • Select your Harvard account.
  • Select "Account".
  • Select the "Password" field to update the stored password.

To update account settings for an HTC Hero running Android

  • Open the "Mail" application used to access your Harvard account.
  • Click the "Menu" button and select "More".
  • Select "Settings".
  • Select "account settings".
  • Enter your new password in the "Password" field and click "Save".

To update account settings on Blackberry 10 Devices

  • Open “Settings”.
  • Select “Accounts”.
  • Select your Harvard Email account
  • Enter your new password under “Update Password” and click “Save”.