Depending on the browser that you are using, there are different ways to clear the cache of the browser to resolve common browser problems.
To find out how to clear the cache for your browser, follow the directions below for the particular browser you are using.
From the Tools menu, select Clear Recent History
From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
Click the down arrow next to "Details" to choose what history elements to clear (e.g., check Cookies to clear cookies). Click Clear Now.
From the Tools menu in the upper right, select Internet Options.
Under "Browsing history", click Delete.
You will now be given a list of data that you can delete, you will want to be sure to click the options of: temporary internet files, cookies, and history. These are the pieces of data that your browser saves when it visits websites.
After you have selected the appropriate options, click on delete at the bottom.
The browsing history will now be deleted, click ok after to return to your browsing.
In the upper right corner of the browser, select the tool icon to go into the tools menu.
Select options from the drop down.
Select the tab at the top that says "Under the Hood"
Select the option to Clear browsing data from the privacy section.
Click on the top 4 options - clear browsing data, clear download history, empty the cache, delete cookies and other site data and in the dropdown for "Clear data from this period:" select everything. Then click Clear browsing data.
Click on the menu for Safari in the upper left most corner of the browser.
Select the option to Empty Cache.
As an alternative to going through the menu to clear the cache, you can simply press option, command, e to clear the cache.
Always completely restart the Safari application upon completion of steps 1-3
If issues with Safari persist after emptying the cache, you can always select the option to reset Safari, from the Safari menu.
Your username and password are the same as your email username and password.
Adobe Dreamweaver is a useful program for designing and creating websites. There are also other software programs available on the site to directly transfer files from your computer to your website directory such as SecureFTP and SecureFX (windows only).
Once you have your software that has secure FTP capabilities (sftp or ssh protocols), you need to enter the FTP or Remote Host information. This is the information that tells your programs where to put the files once your done designing and want to make your pages live. The ftp or connection information for FAS accounts is:
Hostname: fas.harvard.edu (do not type in “www”)
Username: your fas email username or the departmental account name
Password: same password as for your email or the dept. account
Make sure you select the option (usually a checkbox) for secure ftp (may say sftp or ssh), as our servers require a secure connection. If your software is not capable of direct secure connections you will need to be operating VPN.
All Web site files need to be stored in a public_html subdirectory within your home directory. You will need to create that folder in your account at the top level. Simply create a folder/directory named “public_html”. This will be the top level or home directory for your website. Any files placed in that directory will be potentially viewable from the web as long as their *permissions are set correctly.
In order for your web site to be viewed properly, you must have a file named (case-sensitive) index.html, index.htm, or index.cgi in that top public_html folder. This will be your home page. You can name your other web pages anything you want, but the default location for your site will be the index page.
By default our servers support HTML as well as CGI files anywhere in the public_html directory (no need for separate cgi bins). We also support PHP files in cgi-mode.
*File Permissions: In order for a file to be viewable from the web, it needs to have its permissions set correctly. All files on the web have 3 sets of permissions, one for the owner (you), the group (rarely used), and the world (everyone online). The permission settings for each are: read, write, and execute. The settings are written in a short-hand code. Some programs automatically default files to having the proper permissions to be viewable online. Unfortunately, the current version of dreamweaver does not. You will need to go in and “open” the permissions by hand to make your files “world readable”. You can do this with the programs I mentioned about called SecureCRT. If you’re on a mac, you can use the Terminal utility (that comes loaded with OS X) to connect directly to your server and change the permissions. The step-by-step instructions for altering permissions are:
Now find the file(s) you want to to open. If you want ALL the files at your current directory and in all subdirectories to be world readable, do the following:
Type chmod 755 * -R
Otherwise, type in each file one at a time:
Type chmod 755 filename (include folder names if your file is in a subdirectory, such as about/index.html or images/newpicture.jpg).
Please note: alternatively, instead of setting each file permission, you can do this for all files jointly by running the fixwebfiles command, which changes the home directory, public_html directory, and all files therein to be accessible by the web server.
New incoming email arriving at your FAS account can be forwarded to another account and an autoreply vacation message sent informing the sender of your new email address.
You may change your forwarding information after your account has expired by emailing HUIT Support. Please note that these services are only temporary and will end when your account is deleted.
If you have registered any domain names, and are using your FAS email address as the contact address for these domains, be certain to update your contact address with your domain name registry before your email forwarding ends.
The Harvard Alumni Association offers permanent, lifetime email forwarding for alumni. It is a forwarding service that gives you a permanent email address, such as firstname.lastname@example.org. Messages sent to your Post.Harvard address are forwarded directly to an email account you provide to the service.
This email forwarding address is not an account. It will not replace your current email Internet Service Provider (ISP) or your Harvard email account.
Setting up a Post.Harvard forwarding address does not mean that email sent to your FAS account will automatically forward to your Post.Harvard address. You must set up mail forwarding from your FAS account yourself.
What is BlackBerry Messenger? BlackBerry Messenger is an instant messenger program for BlackBerry-to-BlackBerry communication utilizing your PIN code.
What is a PIN, and where do I find mine? A PIN is an eight digit alpha-numeric sequence that is assigned to every BlackBerry device. You can find your PIN code by going to Options → Status → PIN. You can also find your PIN code by typing "mypin" into an email (no quotes). The BlackBerry will automatically insert your PIN code.
Where do I get BlackBerry Messenger? BlackBerry Messenger is built into some of the newer devices. If your device does not come preloaded with BlackBerry Messenger, you can download it at www.blackberry.com/messenger through Internet Explorer or your BlackBerry Browser. You cannot download it through the Firefox Browser.
Do I need a data plan to use BlackBerry Messenger? Yes, BlackBerry Messenger sends pin messages through the BlackBerry servers. A BlackBerry internet plan is required to use this functionality.
Does BlackBerry Messenger cost money to use? No, BlackBerry Messenger is free to use. It simply uses data from your data plan. It does not use SMS.
How do I add a contact to BlackBerry Messenger?
To add a contact, first open BlackBerry Messenger.
Click the track wheel/track ball to bring up the menu and select add contact.
When you click Add Contact, you will be brought to your address book to select the contact you want to add. Click on the contact and select request.
If you do not have the contact in your address book, scroll to the top of the list and highlight Use Once.
When you click the wheel, you will be able to request by PIN or by email. Select the appropriate one based on what information you possess.
You will be offered the option to personalize the message sent to the recipient before your request is sent.
You can reset your ICEMail password using the self-service portal at prm.university.harvard.edu. Your ICEMail username is your University ADID, which has the form of three letters followed by three numbers (abc123). Please follow the scenarios below to find out how to reset your ICEMail Password.
Note: Changing your ICEMail password will update the login to your university-owned computer and will require you to re-enter your password on any iPhone or iPad configured for email. You may also need to do this for some BlackBerry devices. Instructions on updating the settings on your mobile device can be found at: How do I update my Password on Mobile Devices?
Password reset scenarios
You know your current ICEMail password, but wish to reset it
Resetting your FAS password is available through the Self Service portal at accounts.fas.harvard.edu. Please follow the scenarios below to find out how to reset your FAS Password. Guidelines for creating a secure password can be found at: Creating a Safe Password
Note: Changing your FAS password will update the log in to your university owned computer and may require you to re-enter your password for any mobile devices configured for FAS Email. Instructions on updating the settings on your mobile device can be found at How do I update my Password on Mobile Devices?
Password reset scenarios
You know your current password, and wish to reset it
Enter your current FAS username (Example: jharvard) and click "Forgot your password"
Answer 3 security questions correctly
Enter a new password and click Save.
If you do not know the answers to your security questions, please see below
You do not know your current password, and have not created security questions
Faculty and Staff should call (617) 495-9000 to request a password reset.
Note: Account passwords can only be reset by the account holder, and cannot be sent over email as this presents a security risk.
Students should visit the HUIT Walk In Support Center in the FAS Science Center, Room B14 with Photo Identification. If you are off campus and unable to visit HUIT in person, please complete and return the following authorization form
The assigned or chosen FAS account– or user name can be changed under some quite specific conditions:
A misspelled user name resulting from an error in our database.
If, for example, John Harvard was misspelled to jharverd we would correct the spelling error.
A legal name change.
Ensure the change has been made with the appropriate Registrar or Personnel Office before requesting the change to your FAS username.
If the automated method of creating the FAS username creates one that is offensive or inappropriate.
George D. Ross, for example, would certainly be able to request a change from gross to ross2 or gdross.
If you want to change your username because of a security concern, for example, if you are being harassed, please email email@example.com with a report of the problem.
If you fall into one of these categories, please send an e-mail to firstname.lastname@example.org with the following information:
Harvard University ID number (HUID).
Current username and requested username.
A time when you will not be logged into your account for approximately three hours during a normal business day.The account cannot be changed while you are logged in (i.e. checking e-mail or using a lab computer).
Reason for wanting a username change.
In sensitive cases in which you are uncomfortable with e-mailing this information, contact the HUIT Service Desk at (617) 495-9000.