Resources for Staff

HUIT provides services and support to staff across the university and specifically within FAS and Central Administration. Whether it is enabling you to provide a high level of customer service, access your email, or collaborate with colleagues, we are here to help you advance the mission of the University.

IT Services for Staff A-Z

Audio Conference Calling

Description

Several audio conference options accessed by telephone.

Key Features and Benefits

  • Conference calls involving only 3 parties (using a land line) - no additional cost
  • Self-Service Audio Conferencing (Always-On account) - least expensive service
  • Audio Conferencing scheduled through the a Conference America Operator - most expensive service

Last Updated: July 23, 2015

Campus Licensed Software

Also known as: Adobe, Campus Software, Software Downloads, downloads.fas.harvard.edu, Software Licensing.

Contact Center

Also known as: I3, Automatic Call Distribution (ACD).

Course Websites (Canvas)

Also known as: Canvas, Course Blogs, Course Wikis.

Description

Tools for Harvard faculty, teaching fellows, and staff to develop and administer course websites.

Data and Reporting Services

Description

Centrally maintained administrative data for authorized users in Finance, Human Resources, Research Administration, Student Billing & Loan, Registrar, Alumni, and account and directory systems; Access to transaction data as well as historical data that resides in the Harvard Data Warehouse.

Desktop Management

Also known as: LANDesk.

Description

Landesk is an application that provides remote software updates, patch management, and hardware/software inventory for Harvard-owned desktop and laptop computers.

Key Features and Benefits

• Secure remote updates for supported software
• Patch management
• Hardware/software inventory

Available To

Users of eligible Harvard-owned computers in FAS, HDS, Radcliffe, and Central Administration.

Eduroam

Description

Eduroam (education roaming) is a secure worldwide federated network access service developed for the international research and education community.  This service provides per-user, per-session encrypted network access for visitors from participating institutions, without the need to gain guest credentials on arrival to an eduroam enabled location.

FAS Mail

Also known as: FAS Exchange, IRIS, EMail.

NOTE: This service has been discontinued for most users. Please visit http://mso.harvard.edu to learn about HUIT's Office 365 email platform.

FAS Mailing List Service

HUIT offers a mailing list service to FAS faculty and staff (using Mailman, an open-source mailing list system). While HUIT hosts and operates the Mailman service for its clients, individual faculty or staff members administer each list as the list owner.

Mailman allows list subscribers and owners to utilize and manage a robust bulk mailing platform using a web interface or by sending email-based commands. Mailman also offers a number of configurable options for individual list owners, including spam filtering and list archiving.

File Shares

Description

Shared file storage for FAS faculty and staff and Central Administration teams and workgroups. This storage space is managed through Windows Active Directory and allows for authentication and sharing with individuals, departments, or other groups for the purpose of collaboration.

SharePoint for Harvard provides a range of functionality for projects and teams, including the ability to manage documents in a secure central location.

Harvard ID (HUID) and HarvardKey

Harvard University ID (HUID) numbers and HarvardKey accounts are administered by HUIT as a secure means of identity authentication to access the Harvard secure network. Your HarvardKey account enables access to a wide range of online applications and services across the University using a single login name and password. You will need to know your HUID in order to claim your HarvardKey

Where Can I Find My HUID Number?

Human Resources Systems

Overview

Human Resources IT supports the University’s employee management needs, including recruitment, hiring, payroll, benefits, paid time off, talent management and training. Our user base is over 30,000 people for the Human Resources systems, and over 90,000 for the Training system. We support administrative users in all Schools and Units.

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Common FAQs

I often travel abroad. Is there an unlimited corporate global data plan with Verizon Wireless?

Yes, HUIT-Unified Communications Customer Service desk can add the plan for a monthly line charge of $68.39.  Please call HUIT-Unified Communications Customer Service desk at 617-495-4900 opt #2, or email huit-cellular@harvard.edu at least 2 days prior to travel date. 

What should I do if I receive suspicious e-mail?

HUIT frequently receives reports about suspicious emails known as "phishing" schemes. These are fraudulent messages, claiming to be from a legitimate source, that ask you to send confidential information, such as your username, password, or date of birth.

Be aware that a HUIT employee will never ask for your account password, whether over the phone or by email. To do so would violate University security policy.

If you receive questionable emails of this nature, do not respond to the sender. Instead, delete the message or contact 617-495-7777 for assistance.