Administrative Technology

Research Administration Systems

Description

The portfolio of Research Administration Systems supports the University’s research enterprise from an administrative, financial, and compliance perspective in accordance with federal and Harvard policies and regulations. We support research administrators, compliance officers, and researchers across the University.

Human Resources Systems

Overview

Human Resources IT supports the University’s employee management needs, including recruitment, hiring, payroll, benefits, paid time off, talent management and training. Our user base is over 30,000 people for the Human Resources systems, and over 90,000 for the Training system. We support administrative users in all Schools and Units.

Data and Reporting Services

Description

Centrally maintained administrative data for authorized users in Finance, Human Resources, Research Administration, Student Billing & Loan, Registrar, Alumni, and account and directory systems; Access to transaction data as well as historical data that resides in the Harvard Data Warehouse.

HERS2 Citrix Troubleshooting Guide

HERS2 Looks Frozen

If HERS2 is not responding and does not throw an error, the HERS2 session may have timed out. To resolve this issue, close all HERS2 windows by closing the HERS2 session timeout window. This window may be hidden behind other HERS2 windows.

If you are unable to close the HERS2 Windows you can force a Log Off by opening the Connection Center. Locate your system tray next to the clock find the Citrix Receiver icon: