Contact Center

Can I access Contact Center from home or remotely?

The web client can be accessed from any browser with an internet connection.  The native agent or business manager (supervisor) desktop client that runs on Window’s machines only, can be accessed from non-Harvard networks with VPN.

What desktop platforms are supported with Contact Center?

Most Contact Center agents use the web client for access to the service, with their favorite browser.  There is also a native desktop client for Windows machines (requires versions 3.5 and 4.5.2 of .NET), or Macintosh machines running Vmware.