To setup automatic reports that can be emailed to you daily, weekly, monthly or quarterly, submit a request to the HUIT Helpdesk with the name of the report, frequency required and email address to receive the report.
The web client can be accessed from any browser with an internet connection. The native agent or business manager (supervisor) desktop client that runs on Window’s machines only, can be accessed from non-Harvard networks with VPN.
Most Contact Center agents use the web client for access to the service, with their favorite browser. There is also a native desktop client for Windows machines (requires versions 3.5 and 4.5.2 of .NET), or Macintosh machines running Vmware.