After you sign up for voice mail service, you will be sent an informational packet to your campus address by University mail. This package includes your 5-digit voice mail box number, a temporary password that allows you to log in for the first time, and a printed Voice Mail User Guide. You will need this information to initialize (set up) your voice mailbox.
Yes. Please request that your department telephone contact ask for that mailbox to be deleted and re-installed so that you can customize your voice mail preferences and update the name that goes along with the mail box.
Faculty/staff requests for voice mail service should be submitted by the designated telephone contact person for your department. If you don't know the name of your contact person, call Customer Support at (617) 495-4900.
In addition to the individual services described above, departments can request specialized mailboxes or create a versatile voice mail application to manage incoming calls and outgoing voice messages. Click here for details on voice mail solutions for departments.