ITSM

Problem Management

HUIT has adopted the Problem Management process for Major Incidents. 

The attached document is the draft Problem Management Process documentation. We shall be rolling out training and issuing communications as the process evolves.

Please contact Steve Rivers of the ITSM team with any questions.

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External sources of ITIL training

All ITIL education that ends in certification must be taught by an accredited learning organization or educator.

ITIL Foundation can be taken as a self-study course.

ITIL Intermediate certifications require classroom hours, but this requirement is flexible enough to encompass teaching delivered via the Web. This is not the same as self-study – a personal “attendance” whether real or virtual is still mandatory – but it does avoid the expense of travel or on-site classes. A very clear and direct explanation of what is possible is on ITIL...

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Service Catalog Management

Service Catalog management is the ITIL process that governs the services and service attributes published to the catalog that is displayed on the HUIT website and is used in ServiceNow to organize our services. 

Service Owners participate in regular reviews of Service Catalog entries and the update of supporting information for those services. 

Read more about Service Catalog Management