Support Services

Key Responsibilities

  • Provide direct support services to end users for service desk, field support for desktop and local devices, software licensing, and technology sales
  • Manage customer relationships across all service areas
  • Provide operational project management support across service areas

Our Goals

Our Leadership Team
Charles Kling Managing Director
Jeff Bernhard Assistant Director, Endpoint Systems Management
Bill DeSimone Director of Support Services
Lisa Diethelm Associate Director, Support Services Projects
Courtney Harwood Director, Support Center
Todd Sears Associate Director, Walk In Support Center (WISC)

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