Support Services

Key Responsibilities

  • Provide direct support services to end users for service desk, field support for desktop and local devices, software licensing, and technology sales
  • Manage customer relationships across all service areas
  • Provide operational project management support across service areas

Our Goals

Our Leadership Team
Charles Kling Managing Director charles_kling@harvard.edu
Jeff Bernhard Assistant Director, Endpoint Systems Management jeffrey_bernhard@harvard.edu
Bill DeSimone Director of Support Services bill_desimone@harvard.edu
Lisa Diethelm Associate Director, Support Services Projects lisa_diethelm@harvard.edu
Courtney Harwood Director, Support Center courtney_harwood@harvard.edu
Todd Sears Associate Director, Walk In Support Center (WISC) todd_sears@harvard.edu

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