Resources for IT Service Providers

HUIT provides support to IT service providers at departments and schools across the university. Whether it is offering infrastructure and networks, centralized applications and systems, or information security, we are here to help you provide a high level of service to the many constituencies at Harvard.

IT Services for Providers A-Z

Audio Conference Calling

Description

Several audio conference options accessed by telephone.

Key Features and Benefits

  • Conference calls involving only 3 parties (using a land line) - no additional cost
  • Self-Service Audio Conferencing (Always-On account) - least expensive service
  • Audio Conferencing scheduled through the a Conference America Operator - most expensive service

Last Updated: July 23, 2015

Campus Licensed Software

Also known as: Adobe, Campus Software, Software Downloads, downloads.fas.harvard.edu, Software Licensing.

 

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Common FAQs

What should I do if I receive suspicious e-mail?

HUIT frequently receives reports about suspicious emails known as "phishing" schemes. These are fraudulent messages, claiming to be from a legitimate source, that ask you to send confidential information, such as your username, password, or date of birth.

Be aware that a HUIT employee will never ask for your account password, whether over the phone or by email. To do so would violate University security policy.

If you receive questionable emails of this nature, do not respond to the sender. Instead, delete the message or contact 617-495-7777 for assistance.

What software does HUIT support?

HUIT will happily assist you with any of the following software packages:

Applications

  •     Adobe Suite of Applications
  •     Apple Mail
  •     Cisco AnyConnect VPN
  •     KeyAccess Client
  •     Microsoft Office 2007/2010/2013 (including Outlook)
  •     Microsoft Office 2008/2011/2016 (including Entourage and Outlook)
  •     Mozilla Firefox
  •     Mozilla Thunderbird
  •     PaperCut

Operating Systems

  •     Microsoft Windows 7/8/8.1/10
  •     Mac OS X 10.6 and up

What is a Denial of Service (DoS) attack?

A denial of service (DoS) attack occurs when a malicious user attempts to flood a networked computer or device with traffic in order to make the computer or device unavailable. The attack gets its name from its purpose – it is intended to deny the ability of an institution or company to provide service to its users, affiliates, or customers.

On the Internet, typical targets of DoS attacks include corporate websites and email servers, along with IRC and other chat servers and hosts. Within the FAS Network, Harvard's main router providing Internet service and our Unix login servers/… Read more about What is a Denial of Service (DoS) attack?

How do I create a website for my Harvard department?

Harvard Web Publishing (HWP) is Harvard's in-house web publishing services group under Harvard University Information Technology. HWP aims to provide cost-effective and sustainable web publishing solutions that promote brand consistency and quality standards for the Harvard Community. HWP supports the implementation of scalable, user-centered technologies with responsive, multi-level customer service and support. Learn more: http://hwp.harvard.edu/