Resources for Staff

HUIT provides services and support to staff across the university and specifically within FAS and Central Administration. Whether it is enabling you to provide a high level of customer service, access your email, or collaborate with colleagues, we are here to help you advance the mission of the University.

IT Services for Staff A-Z

Audio Conference Calling

Description

Several audio conference options accessed by telephone.

Key Features and Benefits

  • Conference calls involving only 3 parties (using a land line) - no additional cost
  • Self-Service Audio Conferencing (Always-On account) - least expensive service
  • Audio Conferencing scheduled through the a Conference America Operator - most expensive service

Last Updated: July 23, 2015

Campus Licensed Software

Also known as: Adobe, Campus Software, Software Downloads, downloads.fas.harvard.edu, Software Licensing.

 

Contact Center

Also known as: I3, Automatic Call Distribution (ACD).

Course Websites (Canvas)

Also known as: Canvas, Course Blogs, Course Wikis.

Description

Tools for Harvard faculty, teaching fellows, and staff to develop and administer course websites.

Data and Reporting Services

Description

Centrally maintained administrative data for authorized users in Finance, Human Resources, Research Administration, Student Billing & Loan, Registrar, Alumni, and account and directory systems; Access to transaction data as well as historical data that resides in the Harvard Data Warehouse.

Desktop Management

Also known as: LANDesk.

Description

Landesk is an application that provides remote software updates, patch management, and hardware/software inventory for Harvard-owned desktop and laptop computers.

Key Features and Benefits

• Secure remote updates for supported software
• Patch management
• Hardware/software inventory

Available To

Users of eligible Harvard-owned computers in FAS, HDS, Radcliffe, and Central Administration.

Eduroam

Description

Eduroam (education roaming) is a secure worldwide federated network access service developed for the international research and education community.  This service provides per-user, per-session encrypted network access for visitors from participating institutions, without the need to gain guest credentials on arrival to an eduroam enabled location.

FAS Mail

Also known as: FAS Exchange, IRIS, EMail.

NOTE: This service has been discontinued for most users. Please visit http://mso.harvard.edu to learn about HUIT's Office 365 email platform.

FAS Mailing List Service

HUIT offers a mailing list service to FAS faculty and staff (using Mailman, an open-source mailing list system). While HUIT hosts and operates the Mailman service for its clients, individual faculty or staff members administer each list as the list owner.

Mailman allows list subscribers and owners to utilize and manage a robust bulk mailing platform using a web interface or by sending email-based commands. Mailman also offers a number of configurable options for individual list owners, including spam filtering and list archiving.

File Shares

Description

Office 365’s powerful cloud-based suite of tools makes it easy to securely share files and collaborate with colleagues across the University and outside of Harvard.

Office 365 will be available University wide, and for the first time, all Harvard faculty and staff will have access to the same email, calendar, and file sharing platform to support and foster collaboration, organization, and efficiency.

Harvard ID (HUID) and HarvardKey

Harvard University ID (HUID) numbers and HarvardKey accounts are administered by HUIT as a secure means of identity authentication to access the Harvard secure network. Your HarvardKey account enables access to a wide range of online applications and services across the University using a single login name and password. You will need to know your HUID in order to claim your HarvardKey

Where Can I Find My HUID Number?

Human Resources Systems

Overview

Human Resources IT supports the University’s employee management needs, including recruitment, hiring, payroll, benefits, paid time off, talent management and training. Our user base is over 30,000 people for the Human Resources systems, and over 90,000 for the Training system. We support administrative users in all Schools and Units.

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Common FAQs

How do I get my MAC address?

The Media Access Control (MAC) Address is also called the physical address of a network adapter.

Note that, on a computer with a wired and a wireless connection (such as most laptops and notebooks), there will be one MAC Address for the wired (Ethernet) connection and another for the wireless connection.

The following instructions will walk you through obtaining the MAC Address for either your wired or wireless network adapter. Your MAC address is unique to your computer and will always be in the following format, which may contain both the numbers 0 through 9 and the letters… Read more about How do I get my MAC address?

I am a Harvard College student. Why can't I log into Skype or other Office 365 applications?

As a Harvard College student, your email, calendaring, and social applications are supported by Google. Your college.harvard.edu account is a Gmail account. It also gives you access to the Google Education Suite, including: Drive, Hangouts, Chats, Calendar, Sites and more. You do not have access to Microsoft Exchange products, which include, Outlook online, Calendar online and Skype for Business. You do have access to most Microsoft products including: SharePoint, Yammer, Microsoft Forms and the Office Online for Education suite.

What is a Denial of Service (DoS) attack?

A denial of service (DoS) attack occurs when a malicious user attempts to flood a networked computer or device with traffic in order to make the computer or device unavailable. The attack gets its name from its purpose – it is intended to deny the ability of an institution or company to provide service to its users, affiliates, or customers.

On the Internet, typical targets of DoS attacks include corporate websites and email servers, along with IRC and other chat servers and hosts. Within the FAS Network, Harvard's main router providing Internet service and our Unix login servers/… Read more about What is a Denial of Service (DoS) attack?