Resources for Staff

HUIT provides services and support to staff across the university and specifically within FAS and Central Administration. Whether it is enabling you to provide a high level of customer service, access your email, or collaborate with colleagues, we are here to help you advance the mission of the University.

IT Services for Staff A-Z

Audio Conference Calling

Description

Several audio conference options accessed by telephone.

Key Features and Benefits

  • Conference calls involving only 3 parties (using a land line) - no additional cost
  • Self-Service Audio Conferencing (Always-On account) - least expensive service
  • Audio Conferencing scheduled through the a Conference America Operator - most expensive service

Last Updated: July 23, 2015

Campus Licensed Software

Also known as: Adobe, Campus Software, Software Downloads, downloads.fas.harvard.edu, Software Licensing.

 

Contact Center

Also known as: I3, Automatic Call Distribution (ACD).

Course Websites (Canvas)

Also known as: Canvas, Course Blogs, Course Wikis.

Description

Tools for Harvard faculty, teaching fellows, and staff to develop and administer course websites.

Data and Reporting Services

Description

Centrally maintained administrative data for authorized users in Finance, Human Resources, Research Administration, Student Billing & Loan, Registrar, Alumni, and account and directory systems; Access to transaction data as well as historical data that resides in the Harvard Data Warehouse.

Desktop Management

Also known as: LANDesk.

Description

Landesk is an application that provides remote software updates, patch management, and hardware/software inventory for Harvard-owned desktop and laptop computers.

Key Features and Benefits

• Secure remote updates for supported software
• Patch management
• Hardware/software inventory

Available To

Users of eligible Harvard-owned computers in FAS, HDS, Radcliffe, and Central Administration.

Eduroam

Description

Eduroam (education roaming) is a secure worldwide federated network access service developed for the international research and education community.  This service provides per-user, per-session encrypted network access for visitors from participating institutions, without the need to gain guest credentials on arrival to an eduroam enabled location.

FAS Mail

Also known as: FAS Exchange, IRIS, EMail.

NOTE: This service has been discontinued for most users. Please visit http://mso.harvard.edu to learn about HUIT's Office 365 email platform.

FAS Mailing List Service

HUIT offers a mailing list service to FAS faculty and staff (using Mailman, an open-source mailing list system). While HUIT hosts and operates the Mailman service for its clients, individual faculty or staff members administer each list as the list owner.

Mailman allows list subscribers and owners to utilize and manage a robust bulk mailing platform using a web interface or by sending email-based commands. Mailman also offers a number of configurable options for individual list owners, including spam filtering and list archiving.

File Shares

Description

Office 365’s powerful cloud-based suite of tools makes it easy to securely share files and collaborate with colleagues across the University and outside of Harvard.

Office 365 will be available University wide, and for the first time, all Harvard faculty and staff will have access to the same email, calendar, and file sharing platform to support and foster collaboration, organization, and efficiency.

Harvard ID (HUID) and HarvardKey

Harvard University ID (HUID) numbers and HarvardKey accounts are administered by HUIT as a secure means of identity authentication to access the Harvard secure network. Your HarvardKey account enables access to a wide range of online applications and services across the University using a single login name and password. You will need to know your HUID in order to claim your HarvardKey

Where Can I Find My HUID Number?

Human Resources Systems

Overview

Human Resources IT supports the University’s employee management needs, including recruitment, hiring, payroll, benefits, paid time off, talent management and training. Our user base is over 30,000 people for the Human Resources systems, and over 90,000 for the Training system. We support administrative users in all Schools and Units.

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Common FAQs

What is a Denial of Service (DoS) attack?

A denial of service (DoS) attack occurs when a malicious user attempts to flood a networked computer or device with traffic in order to make the computer or device unavailable. The attack gets its name from its purpose – it is intended to deny the ability of an institution or company to provide service to its users, affiliates, or customers.

On the Internet, typical targets of DoS attacks include corporate websites and email servers, along with IRC and other chat servers and hosts. Within the FAS Network, Harvard's main router providing Internet service and our Unix login servers/ Read more about What is a Denial of Service (DoS) attack?

How do I set up my voice mail box?

After you sign up for voice mail service, you will be sent an informational packet to your campus address by University mail. This package includes your 5-digit voice mail box number, a temporary password that allows you to log in for the first time, and a printed Voice Mail User Guide. You will need this information to initialize (set up) your voice mailbox. 

Which browser and operating system should I use?

 

Update - Windows 10:

On Thursday, December 1, 2016, HUIT will begin deploying new PCs with Windows 10. We have thoroughly tested Windows 10 with Harvard's common applications and are excited to now offer this updated operating system and its benefits to our customers. You can find more information about Windows 10 and some quick-help videos at:
 
https://quickhelp.com/harvard/#/topics/431/categories
 
We will continue to support Windows 7. If you have any questions, please Read more about Which browser and operating system should I use?

What are the benefits of Google Apps for Harvard?

How is Google Apps for Harvard different from my personal Google account?

Google has agreed that Harvard users’ documents are confidential information. They will not disclose them except as required by law or in the unusual case of disclosure to their employees, agents, and affiliates if strictly necessary to provide Google Apps services..

Who can use Google Apps for Harvard?

Google Apps for Harvard is available to FAS faculty, students in the Graduate School of Arts and Sciences, Extension and Summer School students, and academic staff in FAS (e.g. researchers, Read more about What are the benefits of Google Apps for Harvard?