Desktop Support

How do I start CrashPlan backup?

HUIT-managed Windows and Mac OS X computers can have their data automatically backed-up using CrashPlan Backup service. CrashPlan is available for all FAS users. For other departments, there may be an additional charge. Please ask your manager for more details. 

When running CrashPlan for the first time, please be sure you are on the wired Harvard network or wireless with VPN.  Computers used by more than one person need a shared machine backup Read more about How do I start CrashPlan backup?

Hours

HUIT Service Desk
ithelp@harvard.edu
617-495-7777

Fall and Spring Semester Hours:
Monday - Friday: 7:30AM-8:00PM
Saturday: 10:00AM-6:00PM
Sunday: 12:00PM-5:00PM
Summer Hours:
Monday-Friday: 7:30AM-6:00PM
Saturday: 10:00AM-6:00PM

Desktop Management

Also known as: LANDesk.

Description

Landesk is an application that provides remote software updates, patch management, and hardware/software inventory for Harvard-owned desktop and laptop computers.

Key Features and Benefits

• Secure remote updates for supported software
• Patch management
• Hardware/software inventory

Available To

Users of eligible Harvard-owned computers in FAS, HDS, Radcliffe, and Central Administration.

Printing

Also known as: Self-Service Printing/Scanning/Copying, Pharos, PaperCut.

 

 

Description

Self-service printing, scanning, and copying

 

Campus Licensed Software

Also known as: Adobe, Campus Software, Software Downloads, downloads.fas.harvard.edu, Software Licensing.

 

How can I secure my computer?

Take the following steps to secure your PC or Mac:

  1. Choose a secure password, with the following characteristics:
    • Do not use real words, names, dates, phone numbers, addresses, or personally identifiable information as part of your password
    • Mix upper and lower case letters, and include combinations of numbers and symbols
    • Use at least 8 characters
  2. Password protect your computer and mobile device
  3. Install the latest operating system updates on your computer
  4. Install anti-virus software on your computer

If Read more about How can I secure my computer?

Which browser and operating system should I use?

 

Update - Windows 10:

On Thursday, December 1, 2016, HUIT will begin deploying new PCs with Windows 10. We have thoroughly tested Windows 10 with Harvard's common applications and are excited to now offer this updated operating system and its benefits to our customers. You can find more information about Windows 10 and some quick-help videos at:
 
https://quickhelp.com/harvard/#/topics/431/categories
 
We will continue to support Windows 7. If you have any questions, please Read more about Which browser and operating system should I use?

What software does HUIT support?

HUIT will happily assist you with any of the following software packages:

Applications

  •     Adobe Suite of Applications
  •     Apple Mail
  •     Cisco AnyConnect VPN
  •     KeyAccess Client
  •     Microsoft Office 2007/2010/2013 (including Outlook)
  •     Microsoft Office 2008/2011/2016 (including Entourage and Outlook)
  •     Mozilla Firefox
  •     Mozilla Thunderbird
  •     PaperCut

Operating Systems

  •     Microsoft Windows 7/8/8.1/10
  •     Mac OS X 10.6 and up