Desktop Support

Desktop Management

Also known as: LANDesk.

Description

Landesk is an application that provides remote software updates, patch management, and hardware/software inventory for Harvard-owned desktop and laptop computers.

Key Features and Benefits

• Secure remote updates for supported software
• Patch management
• Hardware/software inventory

Available To

Users of eligible Harvard-owned computers in FAS, HDS, Radcliffe, and Central Administration.

Requirements and

Read more about Desktop Management

Printing

Also known as: Self-Service Printing/Scanning/Copying, Pharos, PaperCut.

 

 

Description

Self-service printing, scanning, and copying

 

Key Features and Benefits 

  • Printing and single-sheet scanning at managed computer lab/
Read more about Printing

How can I secure my computer?

Take the following steps to secure your PC or Mac:

  1. Choose a secure password, with the following characteristics:
    • Do not use real words, names, dates, phone numbers, addresses, or personally identifiable information as part of your password
    • Mix upper and lower case letters, and include combinations of numbers and symbols
    • Use at least 8 characters
  2. Password protect your computer and mobile device
  3. Install the latest operating system updates on your computer
  4. Install anti-virus software on your computer
Read more about How can I secure my computer?

Which browser and operating system should I use?

 

Update - Windows 10:

On Thursday, December 1, 2016, HUIT will begin deploying new PCs with Windows 10. We have thoroughly tested Windows 10 with Harvard's common applications and are excited to now offer this updated operating system and its benefits to our customers. You can find more information about Windows 10 and some quick-help videos at:
 
https://quickhelp.com/harvard/#/topics/431/categories
 
We will continue to support Windows 7. If you have any questions

Read more about Which browser and operating system should I use?

What software does HUIT support?

HUIT will happily assist you with any of the following software packages:

Applications

  •     Adobe Suite of Applications
  •     Apple Mail
  •     Cisco AnyConnect VPN
  •     KeyAccess Client
  •     Microsoft Office 2007/2010/2013 (including Outlook)
  •     Microsoft Office 2008/2011/2016 (including Entourage and Outlook)
  •     Mozilla Firefox
  •     Mozilla Thunderbird
  •    
Read more about What software does HUIT support?