Technical Services

Services HUIT provides to school IT providers or to each other within HUIT.

File Shares

Description

Office 365’s powerful cloud-based suite of tools makes it easy to securely share files and collaborate with colleagues across the University and outside of Harvard.

Office 365 will be available University wide, and for the first time, all Harvard faculty and staff will have access to the same email, calendar, and file sharing platform to support and foster collaboration, organization, and efficiency.

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Video Conferencing

Description

Video conferencing uses both audio and video to allow people at different sites to get together over the Internet. This can be a conversation between just two people (point-to-point) or several people at multiple locations (multi-point). Besides just the audio and visual transmission of video conferencing, it can also be used to share documents and display information on your personal computer.  These features allow for improved collaboration, more personal engagement, content sharing and improved productivity all in a video solution.

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Network Traffic Security Monitoring

Description

A set of activities performed cooperatively between the HUIT Infrastructure Network Services team and the HUIT Security organization that maintains the confidentiality, integrity, and availability of the University's data and information technology resources. 

Key Features and Benefits

  • Provides 24/7/365 availability and performance monitoring of the University border between the public Internet and the University's core campus network, and alerts staff of service outages, slowdowns, or other issues.
  • Provides data on network
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Network Strategic Lifecycle Planning

Description

Monitors and plans for the orderly and timely refresh of technology components to keep pace with the state-of-the-art and the technological and capacity needs of a leading institution of higher education and research

Key Features and Benefits

Technology lifecycle planning allows the University to keep pace with and stay ahead of the feature, function, and capacity requirements curve associated with network utilization, availability, and security needs.

Available To

University-wide

Requirements and Limitations

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Network Documentation and Training

Description

User and network liaison (netcontact) training for network applications such as VPN, Network (NOC) Portal use, and others supported by Network Services

Key Features and Benefits

Promotes greater understanding and more effective utilization of the University's vast network resources

Available To

University-wide

Requirements and Limitations

Some services are fee-for-service.

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Network Design and Consultation

Description

Ensures that adequate network infrastructure is built into construction projects to refurbish University buildings and spaces

 

Key Features and Benefits

Network Design and Consultation Services include:

  • Ensuring that minimum standards that reflect state-of-the-art and the anticipated requirements to support the University's teaching and research objectives are considered prior to construction. 
  • Providing support for groups or organizations within the Harvard University community that may have a need for
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Data and Reporting Services

Description

Centrally maintained administrative data for authorized users in Finance, Human Resources, Research Administration, Student Billing & Loan, Registrar, Alumni, and account and directory systems; Access to transaction data as well as historical data that resides in the Harvard Data Warehouse.

Key Features and Benefits

  • User Defined Reports Provides reports based on client requirements; reports are incorporated into existing applications or provided to the client in a variety of available formats.
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Administrative Systems Design and Implementation

Description

Assists customers in identifying and implementing technology to make organizations more efficient and effective 

Services include: 

  • analysis of business problems  
  • implementation of IT solutions that may involve leveraging existing Harvard solutions, acquiring vendor products, or developing custom systems

Key Features and Benefits

Consultation. Provides support to identify administrative needs and define a strategy for using technology to make administrative processes more

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HERS2 Citrix Troubleshooting Guide

HERS2 Looks Frozen

If HERS2 is not responding and does not throw an error, the HERS2 session may have timed out. To resolve this issue, close all HERS2 windows by closing the HERS2 session timeout window. This window may be hidden behind other HERS2 windows.

If you are unable to close the HERS2 Windows you can force a Log Off by opening the Connection Center. Locate your system tray next to the clock find the Citrix Receiver icon:

Read more about HERS2 Citrix Troubleshooting Guide

Gartner Research (Technical)

Description

Harvard staff may access detailed research and analysis findings through Gartner’s product, called “Burton IT1 Research.”  These analyses and findings are written by technologists for technologists and organized under 7 key IT-related topics:  

  1. Application Platform 
  2. Collaboration and Content Management 
  3. Data Center 
  4. Data Management 
  5. Identity and Privacy 
  6. Network and Telecom 
  7. Security and Risk Management

To gain online access to research findings,

Read more about Gartner Research (Technical)

Server Monitoring and Support

DESCRIPTION

Provides electronic monitoring of virtual and physical servers and response to service interruptions or degradation

KEY FEATURES AND BENEFITS

  • Works with notification/alert system to ensure high-availability service.
  • Monitoring may include basic system up/down monitoring, performance/response time monitoring, operating metrics reporting, and more.

AVAILABLE TO

All Harvard faculty, staff, students, and departments
Other Harvard-affiliated entities

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Managed Hosting Services

DESCRIPTION

Hosting of customer applications and databases in HUIT Data Centers. Services use industry-standard hardware/operating system technologies and are designed to be secure, highly available (uptime 99% or greater depending on customer-selected service tier), and adaptable to changing requirements.

KEY FEATURES AND BENEFITS

Allows members of the Harvard community to develop, operate, and maintain applications without incurring the costs and risks of owning and supporting hardware. 

Provides the following tiers of

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