To setup automatic reports that can be emailed to you daily, weekly, monthly or quarterly, submit a request to the HUIT Helpdesk with the name of the report, frequency required and email address to receive the report.
To setup automatic reports that can be emailed to you daily, weekly, monthly or quarterly, submit a request to the HUIT IT Helpdesk with the name of the report, frequency required and email address to receive the report.
The web client can be accessed from any browser with an internet connection. The native agent or business manager (supervisor) desktop client that runs on Window’s machines only, can be accessed from non-Harvard networks via with VPN.
Most Contact Center agents use the web client for access to the service, with their favorite browser. There is also a native desktop client for Windows machines (requires versions 3.5 and 4.5.2 of .NET), or Macintosh machines running Vmware.
As a Harvard College student, your email, calendaring, and social applications are supported by Google. Your college.harvard.edu account is a Gmail account. It also gives you access to the Google Education Suite, including: Drive, Hangouts, Chats, Calendar, Sites and more. You do not have access to Microsoft Exchange products, which include, Outlook online, Calendar online and Skype for Business. You do have access to most Microsoft products including: SharePoint, Yammer, Microsoft Forms and the Office Online for Education suite.