Harvard Phone service upgrade complete

HUIT has completed upgrades to the Harvard Phone system which will enable greater platform flexibility for future integration with University collaboration tools and compliance with FCC requirements for E911. As a part of this upgrade, the Jabber softphone app has been replaced with Webex Calling.  

Harvard Phone and softphone users should do the following, if applicable: 

• If you changed your phone settings between December 1, 2023 and January 8, 2024, review and update your settings. These changes were not transferred to the new system. 

1. Log into the Harvard Phone portal to review your phone settings and reset your password. 
2. Access voicemail to review your greeting. 

• If you are a Jabber softphone user: 

1. Install the Webex Calling app. (If you’re on a HUIT-managed computer, the app has already been installed for you.)  
2. Update your E911 location in Webex Calling. 
3. Recommended: Add people to your Contacts list. As a reminder, custom (personal) Jabber contacts were not transferred to Webex Calling. 

If you have questions or need help, you can contact the HUIT Service Desk or your school’s local IT support.  We also invite you to attend the open office hours listed on theHarvard Phone project site.